Yesterday I wrote about a bait and switch Mexican resort experience. We booked and paid for a glorious, adult only, all-inclusive, high quality (4.6/5 on Trip Advisor) get away to The Grand Fiesta Americana, where we’ve been before and we absolutely LOVE!. Day of our trip arrives, and we get dropped off at the wrong hotel. We explain to the driver that this is not our hotel, but he says our resort no longer exists. Boom. So to make a long story short, our travel agent (and thank God we had one too because they’re really good at advocating on your behalf) solved the issue on his end. We were successfully moved to the new “Hilton Puerto Vallarta” and it’s mostly the same experience (the travel agent actually had to pay some sort of upgrade fee to get us here, which they’ll fight later). We were worried when we realized the resort is no longer adult only, but there is an adult only section. I’ll hand it to the new Hilton manager Marco; he warmly welcomed us, apologized for the big mix up (apparently WestJet and our travel agent were both notified about this change in ownership… only both tell me they were certainly not!) and granted us all possible upgrades. We had to spend two and a half very stressful days in a disappointing hotel with really bad food (2.5/5 at best) to get to the zen experience we paid for, but we made it. Few! Now we’re just working on a WestJet Vacations upgrade to business class on the way home. Then we’ll feel somewhat whole. Just sayin’ ;)
Blessings,
Chatgirl
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